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Fractional Global Capability Centers (GCC)

Build lean, high-performance teams in India to power global operations.

Skills & Functions

  • Data Operations & Data Annotation
  • Data Analytics & Data Modeling
  • AI Data Ops (incl. RAG & ML Support)
  • Customer Success & Lifecycle Management
  • Customer Service & Experience Management
  • RevOps (Revenue Lifecycle Management)
  • Sales & Marketing Operations
  • Implementation, Tech Ops & Product Support
  • Data Engineering for AI/Analytics
  • Process Automation
  • Security & Compliance Ops
  • QA & Testing Ops
  • DevOps & SRE
  • Knowledge Management & Documentation

Operating Model

  • SLA-backed delivery & governance cadence
  • Playbooks, SOPs & runbooks
  • Secure-by-design data access & compliance
  • Nearshore collaboration hours for US/EU/APAC
  • Flexible ramp-up/down resourcing
  • Dedicated PM/Pod leadership

Engagement Models

Start small, scale quickly as value is proven.

Pilot Pod (4–6 weeks)

  • One pod, one outcome
  • SLA-lite, clear KPIs
  • Keep/scale or pivot

Fractional Team

  • Multi-function pod(s)
  • Monthly or quarterly SLAs
  • Blended on/offshore leadership

Managed GCC

  • Dedicated teams & PMO
  • Security & compliance regime
  • Quarterly roadmap & OKRs

Case Snapshots

Anonymous highlights from recent builds.

SaaS RevOps Pod

Cut quote-to-cash cycle by 27% and improved forecast accuracy to 94% in 10 weeks.

E-comm CX & CS

Raised CSAT from 3.6 → 4.5 and reduced refunds 18% through lifecycle playbooks.

Healthcare Data Ops

Automated intake QA, enabling 99.5% accuracy and 60% faster turnarounds.

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